Shipping policy

Shipping Methods and Timelines:

1. We offer free shipping on all orders above $150 within Quebec & Eastern Ontario.
2. All orders are processed within 1-2 business days (excluding weekends and holidays) from the date of purchase.
3. We use trusted third-party shipping carriers to ensure timely and secure delivery of your products.
4. The estimated delivery time may vary depending on your location.
5. We will provide you with a tracking number once your order is shipped. You can use this number to track your package's progress on the carrier's website.

Shipping Rates:

1. Shipping rates are calculated at checkout based on weight and destination of the package.
2. Shipping charges will be displayed during the checkout process before you finalize your order.
3. We offer free shipping on all orders above $150 within Quebec & Eastern Ontario.

 

Delivery Address:

1. Please ensure that you provide us with accurate and complete shipping information, including your full name, delivery address, and contact details.
2. Ooh Paint is not responsible for any delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

 

Order Modifications and Cancellations:

1. Once an order has been placed, modifications or cancellations cannot be guaranteed. Please contact our customer support team at info@oohpaint.com as soon as possible if you need to make any changes to your order.
2. If your order has already been shipped, you may need to follow our return and refund policy.

Lost or Damaged Packages:

1. In the rare event that your package is lost or damaged during transit, please contact us immediately at info@oohpaint.com.
2. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.